Order Changes & Cancellation Policy
At NYVA, we begin processing orders as quickly as possible so that your parcel can be prepared and dispatched without delay. For this reason, please ensure that all order details, including items, colours, quantities, shipping address and contact information, are correct before completing checkout.
Non Pre-Order Items
Once an order has been placed, all sales are final for change-of-mind reasons.
We are unable to guarantee cancellations, changes to items, colour changes, address changes, discount code adjustments, or shipping method changes once an order has been placed.
If you notice an error in your order details, please contact us as soon as possible at info@nyvascarves.com with your order number. Our team will do their best to assist where possible, however submitting a request does not guarantee that your order can be changed or cancelled.
If your order has already been processed, packed, dispatched, or handed over to the postal carrier, we are unable to make any changes or cancel the order.
Pre-Order Items
All relevant pre-order timeframes and information are provided within the product listing. By placing a pre-order, you acknowledge and agree to the estimated dispatch timeframe stated at the time of purchase.
Pre-orders cannot be cancelled for change of mind, delay within the advertised time frame, or failure to review the product listing before checkout.
If there is a circumstance beyond your control and you wish to request a cancellation, please email info@nyvascarves.com with your order number and reason for the request. Our team will review your request, however approval is not guaranteed.
Address Errors
Customers are responsible for ensuring their shipping address is complete and correct at checkout.
If an incorrect or incomplete address is provided, NYVA is not responsible for delays, failed deliveries, returned parcels, or parcels delivered to the address entered at checkout.
If a parcel is returned to us due to an incorrect/incomplete address or failure to collect, reshipping fees may apply.
International Orders
International delivery timeframes are estimates only and may be affected by customs processing, postal delays, local carrier delays, public holidays, or circumstances outside of NYVA’s control.
Once an order has been dispatched and handed over to the postal carrier, we are unable to cancel the order due to shipping delays or changes in travel plans.
Your Consumer Rights
Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law or any other applicable consumer protection laws.
If there is a genuine issue with your order, please contact us at info@nyvascarves.com so our team can review and assist in accordance with our policies and legal obligations.