Shipping Policy

PROCESSING TIMES

All orders placed are shipped within 2–3 business days. Orders placed after Friday 5pm Melbourne time (AEST/AEDT) will be processed the next business day. Once your order is shipped you will receive a shipping notification with a tracking number.

All NYVA orders are hand packed with love from our base here in Melbourne, Australia.

Please note that any duties and taxes incurred upon arrival in your country are outside of our control, and we therefore assume no responsibility for the payment of duty/tax fees (see International Customs & Duties below).

If your parcel is returned to us because customs duties or taxes were refused or left unpaid, and the carrier does not return the parcel to us, we are unable to offer a refund as the goods are not back in our possession. In this situation we will assist you in lodging an enquiry with the carrier where possible.

If a parcel is returned to us due to non-collection, refusal, an incorrect or insufficient address, unpaid customs charges, or any other customer-related delivery issue, it may be reshipped once the applicable reshipping postage and handling fee has been paid. The handling fee covers the cost of receiving, inspecting, processing, repacking and preparing the returned parcel for dispatch.

SHIPPING RATES

Free shipping applies to standard shipping only. Express shipping is not included in free shipping offers.

Asia-Pacific includes: Singapore, Malaysia, Brunei, Indonesia, Hong Kong SAR, Japan, South Korea, Thailand, Philippines, Taiwan and Vietnam.

 

ESTIMATED DELIVERY TIMES

Delivery times are estimates only and may vary depending on your location, customs processing, public holidays, courier delays and peak shipping periods.

Please note that international delivery timeframes may be affected by customs clearance and local postal handling in the destination country.

For exact delivery time frames please see here: https://auspost.com.au/sending/delivery-speeds-and-coverage/international-delivery-times

 

INTERNATIONAL CUSTOMS & DUTIES

United States orders: All applicable duties and import charges for orders shipped to the US are calculated and collected at checkout. You will not be charged any additional import fees on delivery.

All other international orders: Your local customs authority may apply duties, taxes, or import fees. These charges are not included in your order total and are the responsibility of the customer.

Because customs policies vary widely between countries, we recommend checking with your local customs office before placing an order to avoid unexpected costs.

Please note:

• NYVA is not responsible for any customs duties, taxes, or clearance delays once your order has shipped.
• If customs charges are refused or left unpaid and the parcel is returned to us, the order will be treated as outlined in Processing Times above. Where a parcel is not returned to us by the carrier, we are unable to offer a refund as the goods are not back in our possession.
• Any shipping or return costs resulting from customs refusal will not be covered or reimbursed.
• Customers are required to pay all return shipping and handling fees before we can re-ship an order or process further requests.
• If you believe there is an issue with your shipment, please contact us within 90 days of the shipment date. After this period, postal carriers are no longer able to investigate or open delivery claims, and we are unfortunately unable to assist further.

It is the customer's responsibility to ensure they are aware of, and prepared to cover, any customs fees that may apply to their delivery (excluding US orders, where duties are collected at checkout).

 

UK, EU & EEA RIGHT OF WITHDRAWAL (14-DAY COOLING-OFF PERIOD)

If you are a consumer in the United Kingdom, the European Union or the EEA, you have a legal right to withdraw from (cancel) your purchase within 14 days without giving any reason. This is in addition to your statutory rights regarding faulty goods.

Your 14-day period runs from the day you (or someone you nominate, other than the carrier) receive the goods. If your order is delivered in multiple parcels, the period runs from the day you receive the last item.

How to withdraw. To exercise this right, you must tell us of your decision to withdraw through a clear statement before the 14 days expire — for example, by emailing us at info@nyvascarves.com. You may use the model withdrawal form below, but it is not obligatory; any clear statement of your decision is sufficient. We will send you an acknowledgement of your withdrawal request by email within 1–2 business days.

Returning the goods. After notifying us, please send the goods back without undue delay and in any event within 14 days of telling us you are withdrawing. You are responsible for the direct cost of returning the goods.

Condition of goods. You may handle the goods only as you would in a shop to establish their nature, characteristics and functioning. We may reduce your refund to reflect any diminished value caused by handling beyond this.

Your refund. We will refund all payments received from you, including the cost of standard delivery. If you chose a delivery method other than our least expensive standard option (such as express shipping), we will refund only the cost of standard delivery. We will issue the refund without undue delay and within 14 days of being informed of your decision to withdraw, using the same payment method you used for the original transaction, at no cost to you. We may withhold the refund until we have received the goods back, or until you have supplied evidence of having sent the goods back, whichever is earlier.

Exceptions. The right of withdrawal does not apply to certain goods, including sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken after delivery. This applies to hijabs and scarves supplied in sealed packaging where the seal has been opened.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: NYVA Pty Ltd, Melbourne, Australia — info@nyvascarves.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: __________

Ordered on / received on: __________

Name of consumer(s): __________

Address of consumer(s): __________

Signature of consumer(s) (only if this form is submitted on paper): __________

Date: __________

IMPORTANT INFORMATION

Once your order is placed, we generally cannot make changes or cancellations (including to sizes, items, or shipping addresses), as our warehouse team begins processing immediately to ensure timely dispatch. This does not affect your right of withdrawal if you are a consumer in the UK, EU or EEA, or your statutory rights elsewhere.

If you use Australia Post's authority-to-leave / Safe Drop option and request delivery without a signature, NYVA is not liable for loss or damage occurring after the parcel is marked as delivered to your nominated location, to the extent permitted by law.

If your parcel is returned to us due to a missed or refused delivery, a re-shipping fee equal to the actual shipping cost charged to us by the carrier will apply before we can resend your order.

Pre-orders: All relevant timelines and information for pre-orders are available within the item listings. Placing a pre-order confirms that you have agreed to these terms.

 

WHO YOU ARE BUYING FROM

All orders placed on nyvascarves.com are sold to you by NYVA Pty Ltd, an Australian company based in Melbourne, Victoria. You can contact us at info@nyvascarves.com.